- Experience working in a similar role within the hospitality or pet care industry.
- Knowledge of dog behaviour and care practices.
Preferred Qualifications
This position is part-time and paid hourly. Hours may vary based on business needs and will include evenings and weekends as we are open 7 days a week. Our hours of operation are 8 am to 8 pm from Monday to Friday and 10 am to 6 pm on Saturdays and Sundays. As mentioned, for opening shifts all employee shifts start 30 minutes before opening and for closing shifts all employee shifts end 30 minutes after closing.
Additional Information
- Every employee will hold a free membership to the House, which they can share with a partner.
- Every employee can bring their dogs with them to the House, during and outside of their shifts.
- Employee discounts to the cafe, services, and goods sold in the shop.
- A chance to be a part of a fun and inclusive work environment that values dogs and building a community.
Benefits
At Hound House, we pride ourselves on creating a welcoming and enjoyable environment for both our human and canine guests. If you're enthusiastic about delivering outstanding service and being a part of a dynamic team, we encourage you to apply for the Concierge position. Join us in providing unforgettable experiences for our members and their furry companions!
- Manage entrances and exits, checking members and drop-in customers in and out promptly.
- Facilitate doggy daycare reservations and drop-off/pick-up as needed.
- Process transactions for drop-in days and shop purchases through the POS system.
- Answer emails during business hours, addressing inquiries about memberships and assisting with customer needs.
- Assist with setup and cleaning of the park or café area, coming in 30 minutes before opening or staying 30 minutes after closing as required. Note, that you will not be opening and closing during one shift.
- Ensure a welcoming and organized front desk area at all times.
Key Responsibilities
- Previous experience in customer service or related fields, with a strong emphasis on interpersonal communication.
- Proficiency in using computers, apps, and POS systems.
- Excellent organizational skills and attention to detail.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- A friendly and approachable demeanor, with a genuine passion for providing exceptional service to customers.
- Flexibility to work varying shifts, including evenings and weekends.
- A love for dogs is mandatory!
Qualifications
As a Concierge at Hound House Toronto, you will play a crucial role in managing all aspects of the front desk operations, ensuring seamless customer experiences and efficient administrative tasks. From welcoming and checking in members and drop-in customers to facilitating transactions and addressing inquiries, you will be at the forefront of providing exceptional service and support.
CONCIERGE (FRONT OF HOUSE/OFFICE MANAGER)
This position is part-time and paid hourly. Hours may vary based on business needs and will include evenings and weekends as we are open 7 days a week. Our hours of operation are 8 am to 8 pm from Monday to Friday and 10 am to 6 pm on Saturdays and Sundays. As mentioned, for opening shifts all employee shifts start 30 minutes before opening and for closing shifts all employee shifts end 30 minutes after closing.
Additional Information
- Every employee will hold a free membership to the House, which they can share with a partner.
- Every employee can bring their dogs with them to the House, during and outside of their shifts.
- Employee discounts to the cafe, services, and goods sold in the shop.
- A chance to be a part of a fun and inclusive work environment that values dogs and building a community.
Benefits
If you're passionate about dogs and enjoy working in a dynamic and fast-paced environment, we'd love to hear from you! Join our team of dedicated Cha-paw-rones and help us create unforgettable experiences for our canine guests and their owners. Apply now to embark on a rewarding career and work in an amazing community!
- Monitor all dog activity within the House, ensuring a safe and enjoyable experience for both dogs and owners.
- Provide supervision and guidance to dogs as they play and socialize, intervening as needed to prevent conflicts and ensure proper behaviour.
- Maintain cleanliness and hygiene standards throughout the House, including cleaning up after dogs and sanitizing play areas and equipment.
- Assist with the setup and clean up of the park area before and after operating hours, ensuring that all necessary supplies and equipment are readily available.
- Communicate effectively with pet owners, providing updates on their dog's activities and addressing any concerns or questions they may have.
- Coordinate drop-off and pick-up of doggy daycare customers and pay extra attention to these dogs and they will be in the House without their owners.
- Collaborate with fellow team members to coordinate activities and ensure smooth operations throughout the facility.
- Adhere to all company policies and procedures regarding dog care, safety, and sanitation.
- Continuously monitor dogs for signs of distress, illness, or injury, and take appropriate action to address any issues that arise.
Key Responsibilities
- No prior experience working with dogs is necessary, but a genuine love for dogs and a desire to learn is essential. Experience working with dogs is a huge plus!
- Basic knowledge of dog behaviour and understanding of canine social dynamics.
- Ability to handle dogs of all breeds, sizes, and temperaments with confidence and care.
- Physical stamina and agility, as the position requires standing, walking, and engaging in physical activities for extended periods.
- Excellent interpersonal skills, with the ability to communicate effectively with pet owners and team members.
- Strong attention to detail and a commitment to maintaining a clean and organized environment.
- Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.
Qualifications
As Cha-paw-rones at Hound House Toronto, you will play a crucial role in ensuring the safety, comfort, and enjoyment of our canine guests. Working closely with pet owners and fellow team members, you will monitor dog activity, facilitate socialization, and maintain a clean and organized environment. If you have a passion for dogs and enjoy being active, this is the perfect opportunity for you to make a meaningful impact in the lives of our furry friends.
CHA-PAW-RONES (DOG ATTENDANTS)
This position is part-time and paid hourly. Hours may vary based on business needs and will include evenings and weekends as we are open 7 days a week. Our hours of operation are 8 am to 8 pm from Monday to Friday and 10 am to 6 pm on Saturdays and Sundays. As mentioned, for opening shifts all employee shifts start 30 minutes before opening and for closing shifts all employee shifts end 30 minutes after closing.
Additional Information
- Every employee will hold a free membership to the House, which they can share with a partner.
- Every employee can bring their dogs with them to the House, during and outside of their shifts.
- Employee discounts to the cafe, services, and goods sold in the shop.
- A chance to be a part of a fun and inclusive work environment that values dogs and building a community.
Benefits
If you're passionate about coffee and dedicated to delivering exceptional service, we'd love to hear from you! Join our team of Paw-ristas and be a part of creating a warm and welcoming atmosphere for our customers. Apply now to embark on an exciting career in the café industry!
- Prepare and serve food and beverages according to company standards, including basic café drinks and premade food items.
- Operate brewing equipment and handle all beverage-making processes with precision and care.
- Maintain cleanliness and sanitation standards at all times, including regular cleaning of workstations and equipment.
- Operate a POS system to process customer orders, handle payments, and generate receipts accurately.
- Assist with setup and restocking of café supplies, including food items, condiments, and disposable utensils.
- Provide friendly and efficient customer service, greeting customers, taking orders, and addressing any questions or concerns.
- Adhere to all health and safety regulations, including Smart Serve and Food Handler Certification requirements for serving alcoholic beverages and handling food.
- Collaborate with team members to ensure smooth operations and timely service during peak hours.
Key Responsibilities
- Prior experience in the food and beverage industry, preferably as a barista or in a coffee shop setting.
- Hands-on experience with brewing equipment and a strong understanding of coffee-making techniques.
- Smart Serve Certification for serving alcoholic beverages, as required by law.
- Food Handler Certification, demonstrating knowledge of safe food handling practices.
- Excellent interpersonal and communication skills, with the ability to interact positively with customers and team members.
- Strong attention to detail and a commitment to maintaining high standards of cleanliness and hygiene.
- Ability to work efficiently in a fast-paced environment, multitasking and prioritizing tasks as needed.
- Flexibility to work varying shifts, including early mornings, evenings, weekends, and holidays.
- A love for dogs is mandatory!
Qualifications
As Paw-ristas at our café, you will play a vital role in providing high-quality food and beverage service while delivering exceptional customer experiences. From preparing delicious drinks and serving high-quality food to maintaining a clean and organized workspace, you will contribute to the success and reputation of our establishment. If you have a passion for coffee and enjoy interacting with people and dogs, we invite you to join our team and be a part of creating memorable moments for our customers.
